bookaiq

Acceptable Use Policy

Effective date: 11 June 2026 · Last updated: 11 June 2026

This Acceptable Use Policy (“AUP”) governs your use of the Bookaiq platform operated by Xaiotech Pty Ltd ABN 63 821 547 002 trading as Bookaiq (“Bookaiq,” “we,” “us”). This AUP is incorporated into and forms part of the Terms of Service. Capitalised terms not defined here have the meanings given in the Terms.

1. General Conduct

You agree not to use the Service, or permit or enable others to use the Service, to:

  1. Violate any applicable law, regulation, or third-party right.
  2. Infringe intellectual property rights (copyright, trademark, patent, trade secret).
  3. Transmit malware, viruses, worms, or any code designed to disrupt, damage, or limit functionality.
  4. Interfere with, disrupt, or degrade the Service or connected infrastructure.
  5. Attempt to gain unauthorised access to any part of the Service, other accounts, or connected systems.
  6. Harvest, scrape, or collect personal information of other users without consent.
  7. Engage in any unlawful, fraudulent, deceptive, or misleading activity.
  8. Resell, sublicense, or redistribute access to the Service without written approval.
  9. Use automated means (bots, crawlers, scrapers) to access the Service except through interfaces we make available for that purpose.
  10. Impersonate another person or entity, or misrepresent your affiliation.
  11. Stalk, harass, bully, or threaten any person.
  12. Facilitate money laundering, terrorist financing, or sanctions evasion.

2. Messaging and SMS Obligations

2.1 Permitted use

SMS and email features are provided exclusively for appointment-related transactional messages: confirmations, reminders, rescheduling notices, and follow-ups directly related to a booked service.

2.2 Prohibited messaging

You must not use the Service to send:

  • Unsolicited marketing, promotional, or advertising messages (unless the recipient has given separate, explicit consent that complies with the TCPA, the Australian Spam Act 2003, CASL, or other applicable law, and the message relates to your scheduling business).
  • Bulk messages unrelated to appointment scheduling.
  • Messages containing deceptive headers, misleading subject lines, or spoofed sender identities.
  • Messages that violate the TCPA, CAN-SPAM, Australian Spam Act 2003, CASL, PECR, or any other applicable anti-spam law.
  • Messages promoting controlled substances, unregulated health claims, gambling, or adult content.

2.3 Consent and opt-out responsibility

You are responsible for obtaining and maintaining valid consent from every Booking Client before sending SMS or email through the Service. This includes:

  • Providing a clear description of the messages they will receive. The booking form includes an SMS-consent checkbox that is unticked by default; SMS reminders are sent only to clients who tick it.
  • Honouring opt-out requests promptly. Every SMS sent through the Service includes a STOP instruction, and Bookaiq automatically suppresses further SMS to numbers that reply STOP. You must not attempt to circumvent the suppression list or contact opted-out recipients through other channels in violation of applicable law.
  • Maintaining opt-in records as required by law.

2.4 A2P 10DLC compliance (US)

If you send SMS to US numbers, you must comply with carrier and A2P 10DLC registration requirements. Bookaiq provides the infrastructure; you remain responsible for the content and legality of every message.

3. Restricted and Prohibited Data

3.1 Special category and health information

Many businesses that use Bookaiq — such as clinics, allied health practices, and wellness providers — collect health-related information through intake forms because it is necessary for the booked service. This is permitted only if you, as the business collecting it:

  • Have an independent lawful basis to collect and process that information under the laws that apply to you (for example, explicit consent under GDPR Article 9, or compliance with the sensitive-information requirements of the Australian Privacy Act 1988).
  • Collect only what is strictly necessary for the booked service.
  • Provide your clients with an appropriate privacy notice covering that collection.

The same conditions apply to any other special-category data (race or ethnicity, genetic or biometric data, political opinions, religious beliefs, sexual orientation, trade union membership).

United States health information: Bookaiq is not a HIPAA business associate and does not offer a Business Associate Agreement (BAA). The Service must not be used to collect, store, or process protected health information (PHI) subject to HIPAA unless a separate written agreement with Bookaiq is in place. US healthcare providers should contact support@bookaiq.com before using the Service for patient scheduling involving PHI.

3.2 Prohibited data

You must not upload, store, or process the following through the Service under any circumstances:

  • Full payment card numbers: card data must flow through Stripe’s payment forms, not through booking forms, notes, or custom fields.
  • Government-issued identification numbers: Social Security numbers, tax file numbers, passport numbers, or national ID numbers must not be collected through intake forms.
  • Login credentials: do not collect passwords, PINs, or security codes through the Service.
  • Data of children under 18 without verifiable parental consent where required by law.

If you are unsure whether data is permitted, contact support@bookaiq.com before collecting it.

4. Prohibited and Regulated Industries

The following uses of the Service are prohibited:

  • Illegal services or activities
  • Sale or distribution of controlled substances, firearms, or weapons
  • Adult entertainment or sexually explicit services
  • Gambling or betting services (unless licensed and pre-approved by Bookaiq)
  • Debt collection agencies using the Service to contact debtors
  • Multi-level marketing or pyramid schemes
  • Services designed to deceive or defraud consumers

If you operate in a regulated industry — for example healthcare (see Section 3.1 for health-information conditions), legal services involving confidential client data, regulated financial services, or government services subject to data sovereignty requirements — you remain solely responsible for your own regulatory compliance when using the Service. Contact support@bookaiq.com if you are unsure whether the Service is suitable for your regulatory obligations.

Bookaiq reserves the right to refuse or terminate service to any business operating in a prohibited industry.

5. Fair Use and Rate Limits

5.1 Automated access

Automated access to the Service is subject to rate limits. You must not attempt to circumvent rate limits or use automated access to replicate, compete with, or benchmark the Service.

5.2 System resources

You must not use the Service in a way that consumes disproportionate system resources, including:

  • Creating an unreasonable number of bookings, locations, or staff records to test limits.
  • Using automation to generate synthetic booking data at scale.
  • Repeatedly triggering email or SMS sending beyond your plan’s quotas.

5.3 Plan limits

Each plan includes specific quotas (bookings, users, locations, email/SMS reminders). Exceeding quotas may result in temporary feature restrictions until the next billing cycle or an upgrade.

6. Enforcement

6.1 Investigation

We may investigate suspected violations of this AUP. During an investigation, we may review account activity, content, and logs in accordance with our Privacy Policy.

6.2 Consequences

Violations may result in, at our sole discretion:

  1. Warning — written notice of the violation and required remediation.
  2. Feature restriction — temporary or permanent disabling of specific features (e.g., SMS).
  3. Suspension — temporary suspension of the entire account.
  4. Termination — permanent closure of the account per the Terms of Service.

We will provide reasonable notice before enforcement action, except where immediate action is required to prevent harm to other users or the Service, we are required to act by law, or the violation involves illegal activity, fraud, or abuse.

6.3 Appeals

If you believe enforcement action was taken in error, contact support@bookaiq.com within 14 days with a written explanation. We will review and respond within 30 days.

7. Reporting Violations

If you believe another user is violating this AUP, report it to support@bookaiq.com with:

  • Your contact information.
  • The workspace or booking page involved.
  • A description of the suspected violation and any supporting evidence.

We will review all reports promptly and take appropriate action.

8. Changes

We may update this AUP at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.

9. Contact

  • All enquiries (abuse reports, legal/compliance, support): support@bookaiq.com — put “Abuse report” in the subject for urgent reports