Cookie Policy
Effective date: 11 June 2026 · Last updated: 2 August 2026
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the site function, remember your preferences, and understand how you use it. This policy covers cookies and similar technologies (such as browser localStorage) used across bookaiq.com and app.bookaiq.com, operated by Xaiotech Pty Ltd ABN 63 821 547 002 trading as Bookaiq (“Bookaiq,” “we,” “us”).
2. How We Use Cookies
Bookaiq uses a small number of cookies, all first-party. We do not use third-party advertising cookies, cross-site tracking, or fingerprinting technologies. On our public marketing website (bookaiq.com), we set a strictly necessary country-preference cookie and — only if you accept the cookie notice — Google Analytics cookies (Section 3.5).
3. Cookies We Set
3.1 Strictly necessary cookies (always active)
These are required for the Service to function. They cannot be disabled without breaking core functionality.
| Cookie | Purpose | Duration | Set on |
|---|---|---|---|
sb-* (authentication session) | Authentication — keeps you signed in securely | Session, with short-lived refresh | app.bookaiq.com |
bk_country | Remembers your country so the pricing page displays the correct currency | 1 year | bookaiq.com |
bk_signup_cc | Carries your country selection from the pricing page through sign-up to onboarding | 30 days | app.bookaiq.com |
3.2 Consent records (localStorage, not cookies)
We store your consent choices in your browser’s localStorage so we do not show you the same notice repeatedly. These values never leave your device.
| Key | Purpose | Duration | Set on |
|---|---|---|---|
bk_cookie_consent | Records your choice on the bookaiq.com cookie banner (“accepted” or “declined”) | Until you clear browser data | bookaiq.com |
bq_track_consent | Records your choice on the booking-page attribution notice (Section 3.3) | Until you clear browser data | app.bookaiq.com booking pages |
3.3 Attribution cookie (set only with your consent)
Public booking pages can use a first-party visitor identifier to help the business you are booking with understand where its bookings come from (for example, a link on Instagram versus a direct visit). It is first-party only and does not track you across other websites.
| Cookie | Purpose | Duration | Set on |
|---|---|---|---|
sq_vid | First-party visitor identifier for booking-page attribution analytics, shown only to the business you book with | 180 days | Public booking pages (app.bookaiq.com/site/… and app.bookaiq.com/book/…) |
This cookie is set only after you choose Accept on the notice shown at the bottom of the booking page. If you choose “No thanks,” no identifier cookie is set; the visit is still counted server-side (so the business sees accurate visit totals), but without any persistent identifier attached to you.
3.4 Cookies set by sub-processors
Our service providers may set cookies in the course of providing the Service:
| Provider | Cookie | Purpose |
|---|---|---|
| Authentication infrastructure | sb-* auth cookies | Authentication session management |
| Stripe | Stripe session cookies | Payment form security — only when a card payment form loads during booking |
3.5 Analytics cookies on the marketing site (set only with your consent)
If you choose Accept on the bookaiq.com cookie notice, we load Google Analytics to understand which pages are useful and where visitors come from. If you decline (or make no choice), the analytics script is never loaded and no analytics cookies are set.
| Cookie | Purpose | Duration | Set on |
|---|---|---|---|
_ga, _ga_* | Google Analytics — distinguishes visitors and sessions so we can see aggregate page usage | Up to 13 months | bookaiq.com (marketing site only) |
4. Third-Party Cookies
We do not load third-party advertising or social-media scripts (such as Facebook Pixel or similar). The only third-party analytics service we use is Google Analytics on the marketing site, and it loads only with your consent (Section 3.5). If this changes, we will update this policy and request your consent before loading any other non-essential third-party cookies.
5. Your Choices
5.1 Marketing site banner
When you first visit bookaiq.com, we display a cookie notice. Choosing Accept allows the Google Analytics cookies in Section 3.5; choosing Decline means only the strictly necessary cookies in Section 3.1 are used and the analytics script never loads. Your choice persists in your browser; to change it later, clear your browser data for bookaiq.com and choose again.
5.2 Booking-page attribution notice
On a business’s public booking page, a separate compact notice asks whether the attribution cookie (Section 3.3) may be set. Choose Accept to allow it or No thanks to decline. Your choice persists in your browser. To change it later, clear your browser data for app.bookaiq.com.
5.3 Browser settings
- Chrome: Settings > Privacy and security > Cookies
- Firefox: Settings > Privacy & Security > Cookies
- Safari: Preferences > Privacy
- Edge: Settings > Cookies and site permissions
Note: blocking all cookies may prevent you from signing in or using the Service. Browsing in private/incognito mode also prevents persistent cookies from being kept.
6. Do Not Track and Opt-Out Signals
Some browsers send a “Do Not Track” (DNT) signal. Because there is no industry-standard protocol for DNT, we do not alter our practices in response to it — but since we use no third-party tracking, the practical effect is limited. We do not sell or share personal information for cross-context behavioural advertising, so there is no sale or sharing for opt-out signals such as the Global Privacy Control to switch off.
7. Changes to This Policy
We may update this Cookie Policy. Material changes will be communicated via the cookie notice and/or email. The “Last updated” date indicates the most recent revision.
8. Contact
Questions about cookies: support@bookaiq.com. See also the Privacy Policy for how we use your personal information.