Changelog

Unlimited email on paid plans, and a launch offer

• ImprovedEmail reminders are now unlimited on every paid plan — no more monthly caps. The Free plan includes 200 a month.
• NewSend from your own business email on any paid plan — connect Google Workspace or Microsoft 365 so booking emails come from your address (Settings → Email provider).
• NewLaunch offer: 50% off your first year on any annual plan, applied automatically at checkout while the offer runs. Renews at the standard annual rate.

One place to reach us

• ImprovedEvery contact address across Bookaiq is now support@bookaiq.com — one inbox for support, billing, privacy and legal questions, so nothing goes unanswered.

Clearer plans, and a change to SMS

• ImprovedClearer plan comparison on our pricing page — a full feature-by-feature matrix across every tier.
• ImprovedSMS reminders are moving to your own Twilio connection — coming soon. Existing SMS reminder settings keep working until then.

Longer free trials

• ImprovedFree trials now run for 30 days on every plan — twice the time to get set up before your first bill.

Simpler sign-in

• ImprovedThe sign-in page now asks only for your email. Passkey, password, sign-in code, Google and Microsoft all stay — the SMS option is gone.

Sign in with the phone number you actually use

• ImprovedAustralian numbers now work on the phone sign-in field the way you type them — 0450 996 187 is recognised as +61 450 996 187, so you don't have to type the country code manually.

Clearer sign-in code prompts

• ImprovedThe Resend link on the email/SMS sign-in code screen now shows a 60-second countdown and a friendlier message when you're waiting — no more confusing 'too many attempts' when you were only trying once.

A simpler way in

Groundwork for a streamlined sign-in that starts with just your email or phone number.

• ImprovedSign-in is getting a cleaner one-field start: enter your email and we take you straight to your passkey or password — with Google, Microsoft and passkey options right below.

Password-reset links that stay valid

• FixedPassword-reset links no longer expire the moment you request a sign-in code or a second reset email — every link now works until you use it or it times out after an hour.

A faster, more capable app on your phone

• NewRun your day from your phone: the calendar now opens in Day view, a Quick Book button sits in the centre of the bottom bar, and a new “More” menu puts every tool one tap away.
• NewSwipe a booking to confirm, check in, complete or mark no-show — and press-and-hold an appointment on the calendar to drag it to a new time, with a confirmation before anything moves.
• ImprovedBigger, easier tap targets throughout the mobile app, and figures that fit on smaller screens.

Quick Book fixed for existing staff accounts

• FixedStaff accounts set up before this release could still see “Could not load services, locations or staff” in Quick Book. Their access has been updated automatically — no action needed.
• ImprovedRemoved the unused Team assignment section from the member Access tab.

A front desk that can book for everyone — without admin access

• NewTeam access levels: pick Admin, Front desk, Manager or Staff on a member's Access tab. Front desk sees every calendar and can book, reschedule and cancel for any team member — no admin access needed.
• NewChoose exactly who each member can book for: everyone, selected teammates, or just themselves. A live summary shows precisely what they'll see and manage.
• FixedStaff accounts now see the same appointment colours as owners, get a working staff filter on the calendar, and can use Quick Book (service and location lists no longer fail to load for them).

Cleaner booking page with a Google rating that follows along

• ImprovedYour Google rating now sits in a small, fixed box in the booking summary so it stays in view as customers fill in their details. Businesses with multiple locations get a gentle rotation between each location's rating.
• ImprovedTidied the booking summary — the timezone moved to the top and a repeated footer line was removed.
• FixedTurning off “Show prices” (or service duration) in your booking-website settings now correctly hides them on the booking page.
• ImprovedAdded subtle motion as the booking page loads for a more polished feel.

A tidier booking page you control

• ImprovedYour Google rating now appears as a small, neat summary box at the bottom of your booking page instead of a long list of reviews — cleaner, and you can turn it on or off.
• NewNew controls in Settings → Booking website let you choose what customers see while booking: service prices, service duration, your team, and the Google reviews box.
• ImprovedTidied the Booking website settings — removed options that weren't shown on the page, so what you edit is exactly what appears.

Organised booking menus and Google reviews on your page

• NewGroup your services into categories and subcategories — set them on each service under Settings → Services. Your booking page now shows them as tidy, collapsible sections, so customers with a long menu find the right service faster.
• NewYour booking page can now showcase your Google rating and latest Google reviews — automatically, for any location linked to its Google Business listing.

Send booking emails from your own mailbox

Enterprise workspaces can send confirmations and reminders from their own email address.

• NewSend your booking emails from your own address — connect a Microsoft 365 or Gmail mailbox in one click, or use any other provider over SMTP, in Settings → Email provider. Available on Enterprise and managed by the workspace owner.
• ImprovedThe Email provider screen is simpler: pick one sending method, with the connected mailbox clearly shown so it's easy to manage.

Clearer calendar, workspace timezone, and language options

• ImprovedYour calendar now greys out times that can't be booked — based on each team member's working hours and each location's hours — so it matches exactly what your customers can pick.
• FixedAssigning a team member's role and fine-tuning their access now saves reliably, and you can see exactly what each role can view and do.
• NewSet a workspace timezone in Settings → Organisation so your dashboard and reports show the right day and times for your business.
• NewChoose your language in Settings → Profile — English or Español to start, with more to come.
• ImprovedConnected calendars now show their real status — connected or needs reconnecting — and you can choose the sync direction: two-way, push-only, or pull-only.
• ImprovedA refreshed account menu with a clearer layout and your workspace and plan at a glance.
• ImprovedClearer settings labels so booking intake forms and client profile fields are easy to tell apart.

Phone & video appointments now book from the dashboard

• FixedCreating a phone or video appointment from the dashboard no longer fails — these don't have a physical location, and the booking now saves and is correctly labelled (e.g. “Online — Phone call appointment”).

Email previews, clearer booking types, reliable password resets

• ImprovedThe email-template editor now shows a live preview of the real branded email your customers receive — your logo, colours and footer, with the merge tags filled in — instead of plain text.
• ImprovedPhone and video appointments now clearly show their type — e.g. “Online — Phone call appointment” or “Online — Google Meet” — on the calendar, in the appointment details, and in the confirmation email, instead of only a location.
• FixedPassword-reset links no longer expire before you can use them. The link now opens a page where you set your new password directly, so email security scanners can’t consume the link first.

Clearer calendar, smoother bookings

• ImprovedCalendar appointment cards are roomier — short 30-minute bookings no longer feel cramped, and the location shows on longer bookings (and on hover for any of them).
• ImprovedOn the booking page, intake questions now come right after your customer's contact details and just before they confirm — a calmer, more logical order.
• ImprovedCancelling from the appointment link now asks for confirmation first, so a stray tap can't cancel a booking by accident.
• ImprovedAdding a customer while booking now uses separate First name and Last name fields everywhere, matching your public booking page.
• FixedWhen someone books again with the same email, their name now updates to what they just entered — confirmations and records show the current name instead of an old one.

Order your services your way

• NewDrag your services into the order you want in Settings → Services, and your booking page shows them in exactly that order (instead of alphabetically). Up/down buttons work too.

Right team, right location

When a customer picks a location, the booking page now only offers team members who actually work at that location.

• FixedThe 'Choose a team member' step now hides staff who don't work at the selected location — customers only see people who can actually see them there.

Booking page polish

The guided intake forms go live, and the booking page drops an unnecessary heading for a cleaner look.

• ImprovedRemoved an unnecessary section heading on the booking page for a cleaner, less cluttered look.

Guided intake forms

Collect what you need from customers before they confirm — build multi-step intake forms with sections, more field types and show-if logic, and customers fill them in a clean guided flow.

• NewIntake forms are now multi-step: group questions into sections (steps), with a wider set of field types (text, dropdown, date, yes/no, address and more) and 'show only if' conditional logic.
• ImprovedOn the booking page, questions are now a guided one-step-at-a-time flow with progress, shown before the customer confirms — instead of one long list.
• ImprovedA cleaner booking page: removed the 'Gallery' and 'A few questions' section labels.

A clearer booking form

First and last name are now separate fields, email is required, and the optional phone field has a country selector with the right dialling code.

• ImprovedEnter your first and last name in separate fields, and a valid email is now required so your confirmation always reaches you.
• ImprovedThe phone number is optional and now has a country-flag selector with the correct dialling code, defaulting to the business's country.

A smoother booking page, clearer team access, and a public release log

Your public booking page is faster and more reliable, your team's roles and access are easier to manage, your reports add up correctly, and you can now follow every Bookaiq update at bookaiq.com/changelog.

• FixedPublic booking pages no longer turn away valid bookings — online (phone and video) appointments and approval-gated services now go through reliably.
• ImprovedBooking moves faster and reads more clearly, from picking a service to confirming the time, with the right confirmation status shown at the end.
• ImprovedTeam roles and access controls are clearer: assign exactly what each member can do, see, and manage, and removing a member now revokes their access straight away.
• ImprovedReports are more accurate — totals group by your workspace's own day and time zone, so the numbers match what actually happened.
• NewA public release log at bookaiq.com/changelog, so you can always see what's new without signing in.
• FixedError messages across the app are friendlier and never show raw technical details.

More in every plan — and connect Bookaiq to your tools

Lower plans now include more, you can embed booking anywhere, add your own analytics, keep an eye on your calendar sync, and review requests before they're confirmed.

• ImprovedSolo now includes no-show fees, recurring appointments, the waitlist, and the embeddable booking widget — features that used to need a higher plan.
• NewEmbed your booking widget on any website — WordPress, Wix, Squarespace, or your own — with a single copy-paste snippet (Settings → Integrations).
• NewRequire approval before a booking is confirmed: turn it on per service and approve or decline requests from the new Pending approval queue.
• NewCalendar sync health — a new page that shows your Google/Outlook sync status at a glance and flags any conflicts to resolve.
• NewAdd your own Google Analytics or Meta Pixel to your public booking pages (loaded only after your visitor accepts cookies).
• NewA developer API reference and signed webhooks for booking events, so you can build custom integrations on Pro.

Richer scheduling, reviews, and clinical tools

A big wave of capability — recurring and group bookings, automatic review requests, gift cards, guest booking, and notes for clinical workspaces.

• NewRecurring appointments and group or class bookings.
• NewAutomatic review requests sent to clients after their appointment.
• NewGift cards your clients can buy online and redeem at checkout.
• NewGuest booking — clients can book without creating an account.
• NewTreatment notes for clinical workspaces (clinics and health services).
• ImprovedWaitlist auto-fill offers a freed-up slot to the next waiting client automatically.
• ImprovedReports, the dashboard, and prices now follow your workspace's country and currency.

Reports, team roles, and a cleaner experience

Full reporting with CSV export, a proper permissions system, and dozens of polish fixes that make the whole app feel more considered.

• NewReports: see bookings, revenue, no-shows, and staff performance over any period, with charts and CSV export.
• NewGranular team roles: assign Admin, Manager, Staff, Receptionist, Accountant, or Auditor with clear, specific permissions for each.
• ImprovedSecurity page now shows your session and explains how your data is isolated.
• ImprovedDomains page shows your live booking URL with a copy button.
• ImprovedWorkflows page only counts active workflows — no more counting templates that are not shipped yet.
• ImprovedBetter empty states throughout: bookings, customers, and reports pages now guide you to your next step.
• FixedPayments page no longer claims bank-level security — it correctly describes Stripe as your PCI-compliant payment processor.

A bolder, more cohesive dashboard

The dashboard now looks and feels like the Bookaiq website, with clearer navigation and a single home for managing your team.

• ImprovedPage headings across the dashboard are bigger and bolder, matching the Bookaiq website.
• ImprovedTeam is now the front door for staff management — assign services, set availability, and edit profiles and access in one place.
• NewClient fields: choose exactly what you collect about your clients, with ready-made templates for your industry.
• ImprovedCleaner navigation — the sidebar no longer repeats Settings links and is wider, so your workspace name is easy to read.
• ImprovedThe Integrations page shows only what's ready to connect, with a way to request anything that's missing.
• NewThe top bar now stays put as you scroll, and this What's new page keeps you posted on every update.

New look, faster booking page

• NewA refreshed Bookaiq logo across the whole app.
• ImprovedYour public booking page now loads several times faster.
• ImprovedOur marketing site moved to its own home, so the app stays fast and focused.

Fill gaps and help clients find you

• NewOutbound offers — email clients your open time slots to fill quiet periods.
• NewAddress search in the location editor, plus a Get directions link on your booking page and emails.

Your own booking website

• NewA public booking website at bookaiq.com/site/your-workspace.
• NewReports and multi-location availability.
• ImprovedStronger protection against accidental double-bookings.